All 'Made to Order' garments are handmade in the UK and subject to a production list waiting time. Our current manufacturing lead time for non-stock orders is approximately 14 weeks. (Updated weekly) Please note, this is just a guide timeline. Some orders may be shipped sooner, and some later. If you require your order for an event or certain date, please let us know at the time of ordering and we will do our best to fit it within our guide time for your event, where possible.
Please note we are not currently accepting any custom work (custom sizing, custom designs or standard catalogue garments with major alterations etc.) due to very high demand. Standard 'Made to order' items are still being made.
This lead time does not include shipping times and Rubber55 Ltd can not be held responsible for any delays in the delivery of your order. We will always offer help and assistance if you have any queries regarding your shipment. Queries should be sent to firstname.lastname@example.org when emailing about an existing order, please include your order number and name, this will help speed up our response. Please check your spam folder as replies may end up there.
All 'Now In stock' garments will be shipped within 48 hours, during our normal business hours once we have received your order.
Stock inventory is 'live' on our website. If you can't add a stock item to your basket it has already sold out. Sorry! Any item from our 'now in stock' section will have 'stock' in the sku on your order confirmation (e.g. HOD01 - Stock) and only these will be dispatched in this time frame. Any orders that contain both stock and made to order items will be sent when the whole order is complete.
You will automatically be sent an Order Confirmation email upon ordering. Please check your spam / junk folder for this email.
Once we have shipped your order you will receive a shipping notification email containg a tracking reference number. If you have registered a mobile number with us you will also receive a shipping notification text.
All orders are sent in discreet plain packaging.
Please see our T&C page at the bottom of the page for shipping costs.
Receiving Your Order
Please check over your package when you recieve it. Check the packaging is in tact and open carefully, do not open with sharp impliments/scissors that could damage the garment. Remove garment from bag/wrapping and inspect the item, making sure there is no damage and it is correct as per your order.
When trying on garments for the first time please do not use silicone dressing aid and be free of make up, lotions and strong perfumes/cologne. If you have purchased a hood DO NOT pull and the eye and mouth holes to reposition the hood to your face. If necessary use the palm of your hand. If you find any manufacturing faults (very rare) or the garment is the incorrect size, do not continue to use the garment. Contact us immediately at email@example.com